Technician Scorecards for Service Teams
Give every technician a dedicated view of the KPIs, job performance, and commission data that matter.
See every technician’s performance in one scorecard
Mike Rodriguez
Aug 1 – Aug 31
Revenue Contribution
$42,680
Gross Profit Margin
48.2%
Average Ticket Price
$812
Upsell Rate
26%
Callback Rate
2.1%
Commission Earnings
$3,842
Every technician KPI that matters
Revenue Contribution
Total revenue generated or attributed to the technician during the selected date range.
Gross Profit Margin
The profit margin generated across the technician's jobs.
Average Ticket Price
Average revenue generated per job during the selected period.
Upsell Rate
Percentage of the technician's jobs that include an upsell.
Callback Rate
Percentage of reviewed jobs marked as callbacks because the original work required a return visit. Lower is better.
Commission Earnings
Expected and approved commission attributed to the technician across their jobs.
More coming soon based on user feedback.
Focus on individual performance to boost team performance
Leaderboard
See how technicians compare across the organization.
Technician Scorecard
Select a technician to see their individual KPIs.
Job Breakdown
See the individual jobs behind their performance.
See the jobs behind every KPI
Every scorecard connects technician performance back to the jobs that produced it.
| Job | Date | Revenue | Gross Profit | Commission | Status |
|---|---|---|---|---|---|
| #1288 Drain Cleaning | Aug 9 | $400 | $180 | $60 | Approved |
| #1276 AC Install | Aug 7 | $4,200 | $1,850 | $504 | Approved |
| #1265 UV Light Installation | Aug 5 | $400 | $220 | $75 | Approved |
| #1301 Water Heater Repair | Aug 10 | $650 | $290 | $78 (expected) | Pending Review |
| #1298 Duct Cleaning | Aug 10 | $520 | $210 | $70 (expected) | Pending Review |
Want to know exactly which techs are driving your business and which ones need coaching?
Explore the platform
Commission Management
Set, split, and adjust tech commissions at the service item level
Spiff Management
Create fixed-rate spiffs tied to specific services in your catalog
Callback Tracking
Track warranty work back to the job and adjust commissions when needed
Leaderboard
Rank techs by revenue, profit, or total payouts in real time
Technician Visibility
Give technicians a live mobile view of earnings, jobs, and performance